Privacy policy
Website publisher
This website is published by:
- Raphael Coignard, sole trader (entrepreneur individuel, EI)
- Reseller of Humidistop brand devices
- Established in Merville (31330), France
- SIRET: 942 702 598 00023
- VAT not applicable, article 293 B of the French General Tax Code (CGI)
- Email: humidistopshop@gmail.com
- Publication director: Raphael Coignard
Personal data protection
Data collected
In connection with the use of the website and the processing of orders, the seller may collect the personal data strictly necessary for managing the business relationship.
The data that may be collected includes in particular:
- the buyer's surname and first name
- email address
- telephone number
- billing address
- delivery address
- information relating to the order
- information needed for payment
- exchanges with customer service
connection and browsing data strictly necessary for the website to work properly, subject to the choices expressed by the user regarding cookies
Purposes of processing
The personal data collected is used only for specified, legitimate and necessary purposes, in particular:
- processing, confirming and tracking orders
- issuing invoices
- delivering products
- managing customer service and after-sales service
- handling requests, complaints, returns and guarantees
- preventing fraud and securing payments
- complying with legal, accounting and tax obligations
- improving how the website works
- sending marketing information where the user has consented or where the regulations allow it
The seller only collects the data necessary for the purposes pursued and undertakes not to use personal data for purposes incompatible with those set out in these terms and conditions.
Legal basis for processing
The processing of personal data may be based, depending on the case, on:
- the performance of the contract concluded with the buyer, in particular for processing the order, delivery and after-sales service
- compliance with legal obligations, in particular accounting, tax and administrative obligations
the seller's legitimate interest, in particular for managing the customer relationship, preventing fraud, defending its rights and improving its services
the user's consent, in particular for certain cookies or marketing communications where consent is required
Sharing personal data with third parties
Personal data may be passed on to third parties only where this is necessary for fulfilling the order, for the website to work, for compliance with a legal obligation or for defending the seller's rights.
Recipients may include in particular:
- payment providers
- carriers and delivery services
- IT and hosting providers
- accounting, administrative or legal service providers
- administrative or judicial authorities where required by law
Service providers with access to personal data undertake to process it only for the purposes of their task and in accordance with the applicable personal data protection regulations.
Retention period
Personal data is kept for the period strictly necessary for the purposes for which it was collected.
Data relating to orders, invoices and accounting obligations may be kept for the applicable legal period.
Data used for marketing purposes is kept for the period authorised by the applicable regulations, unless the user objects or withdraws consent where consent is required.
Security and confidentiality
The seller implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
However, the user acknowledges that the internet cannot guarantee absolute security. The seller nevertheless undertakes to take all reasonable measures to ensure the protection of the personal data processed in the course of its business.
Users' rights
In accordance with the applicable regulations, users have the following rights over their personal data:
- right of access
- right to rectification
- right to erasure
- right to object
- right to restriction of processing
- right to data portability, where this right applies
- right to withdraw consent at any time where processing is based on consent
These rights can be exercised by sending a request to the seller by email at the following address: humidistopshop@gmail.com.
For security reasons, the seller may ask for proof of identity if there is reasonable doubt about the identity of the person making the request.
The seller will respond to requests within the time limits laid down by the applicable regulations.
Cookies
The website may use cookies or similar technologies needed for it to work properly, for audience measurement, for improving the user experience or, where applicable, for marketing purposes.
Users can manage their cookie preferences as provided on the website.
Complaints to the CNIL
If there is any difficulty relating to the processing of their personal data, the user is asked to contact the seller first at the following address: humidistopshop@gmail.com.
If, after contacting the seller, the user considers that their rights are not being respected, they may lodge a complaint with the French Data Protection Authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).
Changes to this clause
The seller reserves the right to amend this personal data protection clause to take account of legal, regulatory, technical or organisational changes.
The applicable version is the one in force on the day the website is consulted or the order is placed.
