Terms and conditions of sale

Preamble

These general terms and conditions of sale apply to all orders placed on this website, operated by:

• Raphael Coignard, sole trader (entrepreneur individuel, EI)
• Reseller of Humidistop brand devices
• Established in Merville (31330), France
• SIRET: 942 702 598 00023
• VAT not applicable, article 293 B of the French General Tax Code (CGI)
• Email: humidistopshop@gmail.com

Products concerned: electromagnetic ATE devices for damp in walls.

Any order confirmation constitutes acceptance of these Terms and Conditions.

Mandatory technical recommendations: ATE products

Installation

The devices must be installed in accordance with the technical instructions supplied by HUMIDISTOP FRANCE. Following the installation instructions is necessary for the devices to work properly and to optimise the expected results.

The customer acknowledges having been informed that the effectiveness of the device depends in particular on the right choice of model, its placement, the layout of the building, the actual source of the damp and compliance with the technical recommendations.

Stripping the walls

It is recommended to strip the base of the walls to about 10 cm above the damaged band, to allow residual moisture to evaporate better and to help the substrates breathe.

This recommendation may be important when the walls are covered with impermeable materials, unsuitable plasters or renders, waterproof paints or coverings that prevent natural evaporation.

Ventilation

Suitable ventilation is necessary to help remove ambient moisture and to support the gradual drying of the walls.

In particular, it is recommended to provide:

• a 1.5 cm gap under doors in dry rooms
• a 2 cm gap under doors in wet rooms
• ventilation that complies with current standards and is suited to the layout of the home

Insufficient ventilation may slow down results and keep ambient humidity excessive, regardless of how the installed device is working.

Restoring the walls

Once the walls are sufficiently dry, it is recommended to brush off any hygroscopic salts present, then redo the plaster or render with suitable materials, in particular lime-based ones, and if necessary with an anti-salt additive.

Finishing work carried out too early, on a substrate that is still damp or laden with salts, may lead to aesthetic or technical deterioration, without this necessarily calling into question how the device works.

Drainage

In the event of lateral water ingress, external water pressure, a waterproofing defect or underground water inflow, drainage or a suitable treatment may be necessary to remove the water before it reaches the foundations or buried walls.

ATE devices are not designed to treat water ingress, flooding, direct water inflows or structural waterproofing defects.

Responsibilities and guarantees relating to the technical recommendations

Important information: please read carefully

The speed at which walls dry and the results observed may vary depending on several factors, including:

• the thickness of the wall
• its composition
• its age
• the initial level of damp
• the actual source of the damp
• the covering applied
• the ventilation of the home
• any water ingress
• and compliance with the technical recommendations supplied by HUMIDISTOP FRANCE

The customer acknowledges that strict compliance with the technical recommendations is necessary for the device to work properly and to optimise results.

Failure to follow the instructions, installation guidelines or technical recommendations may limit the effectiveness of the product and may be taken into account when assessing any claim.

In the event of incorrect installation, non-compliant use, a poor choice of placement, modification of the product, impact, damage or clear failure to follow the technical recommendations, the commercial guarantee may be excluded or limited, without prejudice to the legal guarantees applicable to consumers.

HUMIDISTOP FRANCE products are sold without any guarantee of results as to the complete drying of the walls or the overall treatment of damp in the building. Results depend on many factors specific to the home, its environment and the actual source of the damp.

This absence of a guarantee of results does not affect the legal guarantees applicable to the product, in particular the legal guarantee of conformity and the legal guarantee against hidden defects where these apply.

Limits of the process

ATE devices are designed to support the treatment of damp problems related to rising damp, within the limits of their scope of application and subject to compliance with the technical recommendations.

This process does not treat:

• lateral or vertical water ingress
• direct water inflows
• flooding
• waterproofing defects
• pipe leaks
• condensation problems caused by insufficient ventilation
• existing mould
• existing damage to plaster, render, paint or coverings

These situations must be dealt with separately through works, treatments or interventions suited to their cause.

Installing an ATE device does not exempt the customer from investigating and treating other possible causes of damp where they exist.

General recommendations

To ensure optimal use of the device, it is recommended:

• to read the technical instructions carefully before installation
• to choose a model suited to the layout of the building
• to install the device in the recommended location
• to follow the recommendations supplied scrupulously
• to check that the home has sufficient ventilation
• to deal separately with any water ingress, leaks, waterproofing defects or condensation problems where they exist
• to contact the seller if in doubt about the choice of model, placement or conditions of use

Failure to follow these recommendations may reduce the expected effectiveness of the device and may be taken into account when assessing any claim, without prejudice to the legal guarantees applicable to consumers.

Customer contact: humidistopshop@gmail.com

Article 1: Principles

These general terms and conditions set out all of the parties' obligations. Accordingly, the buyer is deemed to accept them without reservation when confirming their order.

These general terms and conditions of sale apply to the exclusion of all other terms and conditions, in particular those applicable to sales in shops or through other distribution and marketing channels.

They are available on this website and shall, where applicable, prevail over any other version or any other conflicting document.

The seller and the buyer agree that these general terms and conditions exclusively govern their relationship.

The seller reserves the right to amend its general terms and conditions from time to time. The applicable Terms and Conditions are those in force on the date the buyer confirms the order. Subsequent amendments do not apply to orders already confirmed, unless expressly agreed by the parties or unless a mandatory legal provision states otherwise.

Should any condition of sale be missing, it shall be deemed to be governed by the practices in force in the distance selling sector for companies with their registered office in France.

These Terms and Conditions come into force on the date the order is confirmed and remain in force for the time needed to supply the goods, until the guarantees and obligations owed by the seller have expired.

Article 2: Content

The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer on this website.

These terms and conditions cover purchases made on this website and delivered to the areas offered when ordering. For any delivery to the French overseas territories (DOM-TOM) or abroad, the delivery terms may be specified by the seller on a case-by-case basis.

These purchases concern the following products: electromagnetic ATE devices for damp in walls.

Article 3: Pre-contractual information

The buyer acknowledges having received, before placing their order and concluding the contract, in a legible and understandable manner, these general terms and conditions of sale and all the information listed in Article L.221-5 of the French Consumer Code (Code de la consommation).

The following information is provided to the buyer in a clear and understandable manner:

• the essential characteristics of the goods
• the price of the goods and/or the method of calculating the price
• where applicable, all additional transport, delivery or postage costs and any other charges payable
• where the contract is not performed immediately, the date or time by which the seller undertakes to deliver the goods, whatever their price

information relating to the seller's identity, postal, telephone and electronic contact details, activities, the legal guarantees, and the existence and terms of implementation of the guarantees and other contractual conditions.

Article 4: Orders

The buyer may place their order online, from the online catalogue and using the form provided there, for any product, subject to available stock.

The buyer will be informed if the product or goods ordered are unavailable.

For the order to be confirmed, the buyer must accept these general terms and conditions by clicking where indicated. They must also choose the delivery address and the delivery method offered, and confirm the payment method.

The sale will be considered final:

• after the seller has sent the buyer confirmation of acceptance of the order by email
• and after the seller has received the full price

Any order constitutes acceptance of the prices and description of the products available for sale. Any dispute on this point will be dealt with under the legal guarantees, the right of withdrawal where applicable, or the provisions of these Terms and Conditions.

In certain cases, in particular non-payment, an incorrect address or any other problem with the buyer's account, the seller reserves the right to block the order until the problem is resolved.

For any question about tracking an order, the buyer can email the seller at the following address: humidistopshop@gmail.com.

Article 5: Electronic signature

Providing the buyer's bank card number online and the final confirmation of the order shall constitute proof of the buyer's agreement to:

• the payment of the sums due under the order form
• the signature and express acceptance of all transactions carried out

In the event of fraudulent use of the bank card, the buyer is asked to contact the seller by email, as soon as such use is discovered, at the following address: humidistopshop@gmail.com.

Article 6: Order confirmation

The seller sends the buyer an order confirmation by email.

Article 7: Proof of the transaction

Computerised records, kept in the seller's computer systems under reasonable security conditions, will be considered proof of the communications, orders and payments made between the parties.

Order forms and invoices are archived on a reliable and durable medium that may be produced as evidence.

Article 8: Product information

The products governed by these general terms and conditions are those shown on the seller's website and indicated as sold and shipped by the seller. They are offered subject to available stock.

The products are described and presented as accurately as possible. However, if any errors or omissions have occurred in this presentation, they may be corrected by the seller as soon as possible.

Product photographs are not contractually binding.

Information on the performance, expected results or conditions of use of the products must be assessed in the light of the instructions, technical recommendations, limits of the process and conditions specific to the building concerned, without prejudice to the applicable legal guarantees.

Article 9: Prices

The seller reserves the right to change its prices at any time but undertakes to apply the rates in force shown at the time of ordering, subject to availability on that date.

Prices are shown in euros. They do not include delivery costs, which are charged in addition where applicable and shown before the order is confirmed.

VAT not applicable, article 293 B of the French General Tax Code (CGI): the prices displayed are the prices payable.

Should one or more taxes or contributions, in particular environmental ones, be created or changed, whether upwards or downwards, this change may be passed on in the sale price of the products.

Article 10: Payment method

This is an order with an obligation to pay, which means that placing the order implies payment by the buyer.

To pay for their order, the buyer may choose from all the payment methods made available by the seller and listed on the seller's website.

The buyer guarantees to the seller that they hold any authorisations needed to use the payment method chosen when confirming the order.

The seller reserves the right to suspend any order processing and any delivery in the event of refusal of authorisation for payment by bank card by the officially accredited bodies, rejection of payment, non-payment or suspected fraud.

The seller also reserves the right to refuse to make a delivery or to fulfil an order from a buyer who has not paid all or part of a previous order, or with whom a payment dispute is ongoing.

The price is paid in full on the day of the order, according to the methods offered on the website, in particular:

• bank card
• PayPal
• cheque
• bank transfer

Where payment in instalments is offered and expressly accepted by the seller, it may be made according to a schedule agreed between the seller and the buyer on a case-by-case basis.

Article 11: Product availability, Refunds, Termination

Except in cases of force majeure or during periods when the online shop is closed, which will be clearly announced on the website, shipping times are given to the customer when ordering, subject to available stock.

Shipping times run from the final confirmation of the order and actual receipt of payment.

For deliveries in mainland France and Corsica, the usual delivery time is 2 to 5 working days from order confirmation, depending on the delivery methods offered at the time of purchase. In any event, unless a specific timeframe has been accepted by the buyer, delivery will take place no later than 30 days after the contract is concluded.

For deliveries to the French overseas territories (DOM-TOM) or abroad, the delivery terms and times may be specified to the buyer on a case-by-case basis, depending on the destination, the carrier available and any customs constraints.

If the announced delivery date or timeframe is not met, the consumer buyer may ask the seller to make the delivery within a reasonable additional period.

Failing delivery within this additional period, the consumer buyer may terminate the contract in writing, in particular by email or by post, unless the seller has performed in the meantime.

However, the consumer buyer may terminate the contract immediately where the delivery timeframe was an essential condition of their purchase, expressly brought to the seller's attention before ordering, or where the seller refuses to deliver the product.

In the event of valid termination of the contract for failure to deliver under the conditions provided for by law, the seller will refund the consumer buyer all sums paid no later than 14 days after the date on which the contract was terminated.

If the product ordered is unavailable, the buyer will be informed as soon as possible. The buyer may then choose to accept an additional period, accept an equivalent product offered by the seller, or request cancellation of their order and a refund of the sums paid.

In the context of our online transactions, the seller points out that its products are technical devices designed to support the treatment of certain damp problems, according to the conditions of use, installation and implementation set out in the instructions and technical recommendations.

The products are sold without any guarantee of results as to the drying of the walls or the overall treatment of damp in the building. Results may vary depending on many factors unrelated to the product, in particular the actual source of the damp, the thickness and composition of the walls, the coverings present, ventilation, the existence of lateral or vertical water ingress, the general condition of the building and compliance with the technical recommendations supplied by HUMIDISTOP FRANCE.

The buyer acknowledges that the installation and use of the devices are their own responsibility, unless an intervention has been expressly provided for and carried out by the seller or by a professional appointed by the seller. Failure to follow the instructions, installation guidelines or technical recommendations may limit the effectiveness of the product and may be taken into account when assessing any claim.

This clause excluding any guarantee of results does not affect the applicable legal guarantees, in particular the legal guarantee of conformity and the legal guarantee against hidden defects, where these apply.

After the legal withdrawal period provided for in Article 15 of these Terms and Conditions, no refund will be granted for simple dissatisfaction with the expected result, unless a legal guarantee applies, there is an error attributable to the seller or the seller has given express commercial agreement.

The seller invites the buyer to read the instructions, technical recommendations and limits of use of the products carefully before any installation, and to contact customer service if in doubt about the choice of model, installation or conditions of use.

Article 12: Delivery terms

Delivery means the transfer to the buyer of physical possession or control of the goods.

The products ordered are delivered to the address given by the buyer when ordering. The buyer must ensure that the information provided is accurate and complete. If the address is incorrect, incomplete or prevents the parcel from being delivered properly, the costs of re-delivery may be charged to the buyer.

If the buyer is absent at the time of delivery, the carrier may leave a delivery notice or make the parcel available according to its own delivery procedures.

On receipt of the parcel, the buyer is asked to check the visible condition of the packaging and the product. If the parcel is damaged, opened, torn, wet or shows any visible anomaly, the buyer is strongly advised:

• to refuse the parcel if the damage appears significant
• or to make precise and detailed reservations with the carrier
• to take photographs of the parcel and the product
• to keep the original packaging
• to inform the seller as soon as possible by email at humidistopshop@gmail.com

This check makes it easier to handle a claim with the carrier and customer service. The absence of reservations on delivery does not deprive the consumer buyer of their legal rights, in particular under the legal guarantee of conformity, where it applies.

Where the buyer is a professional acting for the purposes of their business, any visible anomaly related to transport must be reported to the seller within a reasonable time and, as far as possible, within 3 working days of receipt, with any useful supporting evidence showing the condition of the parcel and the product.

Any product return must be requested from the seller in advance. The product must be returned complete, with its accessories, its instructions and, as far as possible, in its original packaging or in suitable packaging that protects it during transport.

Article 13: Delivery errors

In the event of a delivery error, a missing product, a product received that differs from the one ordered or visible non-conformity, the buyer must contact the seller as soon as possible so that their request can be dealt with quickly.

The claim can be sent by email to the following address: humidistopshop@gmail.com.

So that the request can be assessed, the buyer must provide the following:

• the order number
• a precise description of the error or anomaly observed
• photographs of the parcel, the shipping label, the product received and its packaging
• any useful document that helps verify the claim

After examining the request, the seller will tell the buyer the procedure to follow. In the event of a delivery error attributable to the seller or a product that does not match the order, the product concerned may be exchanged, replaced or refunded in accordance with the applicable legal provisions.

No return may be made without the seller's prior agreement. The product must be returned complete, with its accessories, its instructions and, as far as possible, in its original packaging or in packaging that provides sufficient protection.

Where the delivery error or non-conformity is attributable to the seller, the return costs will be borne by the seller according to the terms communicated to the customer.

For professional buyers acting for the purposes of their business, claims relating to a delivery error or visible non-conformity must be made within a reasonable time from receipt of the product. A late claim may be refused where it no longer allows the origin, reality or extent of the reported error to be verified.

These provisions do not affect the legal rights of the consumer buyer, in particular under the legal guarantee of conformity and the legal guarantee against hidden defects, where these apply.

Article 14: Product guarantees

14-1 Legal guarantee of conformity

Where the buyer acts as a consumer, the seller is bound by the legal guarantee of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code.

Under this guarantee, the consumer buyer has two years from delivery of the goods to take action in the event of a lack of conformity of the product.

In the event of a proven lack of conformity, the consumer buyer may request that the goods be brought into conformity by repair or replacement, under the conditions provided for by the Consumer Code. If it is not possible to bring them into conformity, or in the cases provided for by law, the consumer buyer may request a price reduction or cancellation of the sale.

The legal guarantee of conformity concerns the conformity of the product sold. It is not a guarantee of results as to the drying of the walls, which depends in particular on the nature of the building, the actual source of the damp, the thickness of the walls, the coverings present, ventilation, any water ingress and compliance with the technical recommendations supplied.

The legal guarantee of conformity does not cover defects resulting from incorrect installation, non-compliant use, modification of the product, impact, deliberate or accidental damage, or failure to follow the instructions and technical recommendations, unless the law provides otherwise.

14-2 Legal guarantee against hidden defects

In accordance with Articles 1641 et seq. of the French Civil Code, the seller is bound by the guarantee against hidden defects that may affect the goods sold, where the defect makes the product unfit for its intended use or so reduces its use that the buyer would not have acquired it, or would only have paid a lower price for it, had they known about it.

It is for the buyer to prove the existence of the hidden defect, that it existed prior to the sale and its impact on the use of the product. Any action based on hidden defects must be brought within two years of discovering the defect.

The buyer may choose between cancellation of the sale or a price reduction, in accordance with Article 1644 of the French Civil Code.

14-3 Commercial guarantee

Where the product benefits from a commercial guarantee shown on its product page, this applies under the conditions specified at the time of sale.

The commercial guarantee only covers operating defects of the product in the context of normal use in accordance with the instructions supplied. It does not cover damage resulting from incorrect installation, misuse, impact, a fall, unauthorised intervention, modification of the product, lack of maintenance where maintenance is required, or failure to follow the technical recommendations.

The commercial guarantee is not a guarantee of results as to the treatment of damp, as results depend on many factors specific to the building and its environment.

Any commercial guarantees granted apply without prejudice to the legal guarantees enjoyed by the consumer buyer.

Article 15: Right of withdrawal

Applying the right of withdrawal

In accordance with the provisions of the French Consumer Code, the consumer buyer has 14 days from the date of receipt of their order to notify the seller of their decision to withdraw, without having to give reasons for their decision.

The right of withdrawal can be exercised by email to the following address: humidistopshop@gmail.com, or by any other written statement clearly and unambiguously setting out the decision to withdraw.

Simply sending the product back, without first clearly declaring withdrawal, is not enough to validly exercise the right of withdrawal.

Returning the product

After notifying their withdrawal, the consumer buyer must return the product to the seller within 14 days of sending their withdrawal request.

The direct costs of return are borne by the buyer, unless there is an error attributable to the seller or an express agreement to the contrary.

Products must be returned in their original condition, with all the accessories, instructions, documents and items supplied on delivery, together with the purchase invoice or the order number.

The product must be returned clean, complete and properly protected. The buyer is responsible for packaging the product for the return journey. Where the original packaging is no longer available, the buyer must use suitable packaging that properly protects the product.

It is recommended to use a tracked shipping method in order to keep proof that the returned product was sent.

Condition of the returned product

The consumer buyer may only handle the product to the extent necessary to establish its nature, characteristics and proper functioning.

The seller reserves the right to make a deduction from the refund in the event of depreciation of the product resulting from excessive handling, abnormal use, damage, an incomplete return, or a product that is dirty, damaged or can no longer be resold normally.

This deduction will be assessed according to the actual condition of the returned product, within the limits laid down by the applicable regulations.

Refund

In accordance with current legislation, the refund will be made within a maximum of 14 days from the date on which the seller is informed of the consumer buyer's decision to withdraw.

However, the seller may withhold the refund until it has received the returned product or until the buyer has provided proof of having sent the product, whichever is the earlier.

The refund will be made using the same payment method as the one used for the order, unless the buyer expressly agrees to another refund method.

Any standard delivery costs paid at the time of ordering will be refunded in accordance with the legal provisions. Additional costs resulting from the buyer's choice of a delivery method more expensive than the standard delivery method offered will not be refunded.

Exchange

An exchange of a product may be offered as a commercial gesture, subject to the seller's prior agreement, the availability of the product requested and the return of the original product under the conditions set out in these Terms and Conditions.

Professional buyers

The right of withdrawal provided for by the Consumer Code does not apply to professional buyers acting for the purposes of their professional activity, unless a mandatory legal provision states otherwise or the seller has given express written commercial agreement.

For professional buyers, any confirmed order is firm and final once these Terms and Conditions have been accepted and payment has been received, subject to the applicable legal or contractual guarantees.

Exceptions

The right of withdrawal cannot be exercised in the cases provided for by Article L.221-28 of the French Consumer Code, in particular for goods made to the buyer's specifications or clearly personalised, and in all other cases provided for by law.

Article 16: Unforeseeable circumstances or Force majeure

Any circumstances beyond the control of the parties that prevent them from performing their obligations under normal conditions are considered grounds for exemption from the parties' obligations and result in their suspension.

The party invoking the above circumstances must immediately notify the other party of their occurrence and of their end.

Force majeure shall be deemed to include any irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which they cannot prevent despite all reasonably possible efforts.

Expressly, the following are considered cases of force majeure or unforeseeable circumstances, in addition to those usually recognised by the case law of the French courts: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks.

The parties will consult each other to examine the impact of the event and agree on the conditions under which performance of the contract may continue. If the force majeure event lasts longer than three months, these general terms and conditions may be terminated by the injured party.

Article 17: Intellectual property

The content of the website remains the property of the seller, the sole holder of the intellectual property rights to this content.

Buyers undertake not to make any unauthorised use of this content. Any total or partial reproduction of this content is strictly prohibited and may constitute an act of infringement.

Article 18: Data protection

The personal data provided by the buyer is necessary for processing their order, issuing invoices, delivering the products, managing the customer relationship and, where applicable, handling after-sales service.

This data may be passed on to the service providers and partners strictly necessary for fulfilling the order, in particular payment providers, carriers, delivery services, and IT, accounting or administrative service providers, to the extent necessary for carrying out their tasks.

The seller undertakes to process personal data in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés).

The rights of buyers and users regarding their personal data are set out in Article 25 of these general terms and conditions of sale.

Article 19: Partial invalidity

If one or more provisions of these general terms and conditions are held to be invalid or declared as such under a law or regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

Article 20: No waiver

The fact that one of the parties does not rely on a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted as a waiver of the obligation in question for the future.

Article 21: Headings

In the event of any difficulty of interpretation between any of the headings at the top of the clauses and any of the clauses, the content of the clause shall prevail over its heading.

Article 22: Language of the contract

These general terms and conditions of sale are written in French. Should they be translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

Article 23: Mediation and dispute resolution

In the event of a complaint, the buyer is asked to contact the seller first in order to seek an amicable solution.

The complaint can be sent by email to the following address: humidistopshop@gmail.com.

In accordance with the provisions of the French Consumer Code, the consumer buyer may use a consumer mediator free of charge with a view to the amicable resolution of a dispute with the seller, provided they have first sent a written complaint to the seller and have not received a satisfactory response.

The designated consumer mediator is:

• Médiation Professionnelle – Médiateur de la Consommation
  Alteritae
  5 rue Salvaing
  12000 Rodez, France
  Website : www.mediateur-consommation-smp.fr

The request for mediation must be submitted under the conditions laid down by the applicable regulations. In particular, it can only be examined if the buyer can show that they first tried to resolve the dispute directly with the seller by means of a written complaint.

Mediation cannot be initiated if the dispute has already been examined or is being examined by another mediator or by a court.

Consumer mediation only applies to disputes between the seller and a consumer buyer. It does not apply to disputes between professionals.

Article 24: Applicable law and competent jurisdiction

These general terms and conditions of sale are subject to French law.

In the event of a dispute, the buyer will first contact the seller in order to seek an amicable solution.

For consumer buyers, any dispute relating to the validity, interpretation, performance, non-performance or termination of these general terms and conditions of sale will be submitted to the competent courts in accordance with the applicable legal rules.

For professional buyers acting for the purposes of their professional activity, and unless a mandatory legal provision states otherwise, any dispute relating to the validity, interpretation, performance, non-performance or termination of these general terms and conditions of sale will fall under the exclusive jurisdiction of the competent commercial court for the place where the seller is established.

This jurisdiction applies even in the event of multiple defendants, third-party claims under a guarantee, incidental claims, summary proceedings or urgent proceedings.

Article 25: Personal data protection

Data collected

In connection with the use of the website and the processing of orders, the seller may collect the personal data strictly necessary for managing the business relationship.

The data that may be collected includes in particular:

• the buyer's surname and first name
• email address
• telephone number
• billing address
• delivery address
• information relating to the order
• information needed for payment
• exchanges with customer service

connection and browsing data strictly necessary for the website to work properly, subject to the choices expressed by the user regarding cookies

Purposes of processing

The personal data collected is used only for specified, legitimate and necessary purposes, in particular:

• processing, confirming and tracking orders
• issuing invoices
• delivering products
• managing customer service and after-sales service
• handling requests, complaints, returns and guarantees
• preventing fraud and securing payments
• complying with legal, accounting and tax obligations
• improving how the website works
• sending marketing information where the user has consented or where the regulations allow it

The seller only collects the data necessary for the purposes pursued and undertakes not to use personal data for purposes incompatible with those set out in these terms and conditions.

Legal basis for processing

The processing of personal data may be based, depending on the case, on:

• the performance of the contract concluded with the buyer, in particular for processing the order, delivery and after-sales service
• compliance with legal obligations, in particular accounting, tax and administrative obligations

the seller's legitimate interest, in particular for managing the customer relationship, preventing fraud, defending its rights and improving its services

the user's consent, in particular for certain cookies or marketing communications where consent is required

Sharing personal data with third parties

Personal data may be passed on to third parties only where this is necessary for fulfilling the order, for the website to work, for compliance with a legal obligation or for defending the seller's rights.

Recipients may include in particular:

• payment providers
• carriers and delivery services
• IT and hosting providers
• accounting, administrative or legal service providers
• administrative or judicial authorities where required by law

Service providers with access to personal data undertake to process it only for the purposes of their task and in accordance with the applicable personal data protection regulations.

Retention period

Personal data is kept for the period strictly necessary for the purposes for which it was collected.

Data relating to orders, invoices and accounting obligations may be kept for the applicable legal period.

Data used for marketing purposes is kept for the period authorised by the applicable regulations, unless the user objects or withdraws consent where consent is required.

Security and confidentiality

The seller implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

However, the user acknowledges that the internet cannot guarantee absolute security. The seller nevertheless undertakes to take all reasonable measures to ensure the protection of the personal data processed in the course of its business.

Users' rights

In accordance with the applicable regulations, users have the following rights over their personal data:

• right of access
• right to rectification
• right to erasure
• right to object
• right to restriction of processing
• right to data portability, where this right applies
• right to withdraw consent at any time where processing is based on consent

These rights can be exercised by sending a request to the seller by email at the following address: humidistopshop@gmail.com.

For security reasons, the seller may ask for proof of identity if there is reasonable doubt about the identity of the person making the request.

The seller will respond to requests within the time limits laid down by the applicable regulations.

Cookies

The website may use cookies or similar technologies needed for it to work properly, for audience measurement, for improving the user experience or, where applicable, for marketing purposes.

Users can manage their cookie preferences as provided on the website.

Complaints to the CNIL

If there is any difficulty relating to the processing of their personal data, the user is asked to contact the seller first at the following address: humidistopshop@gmail.com.

If, after contacting the seller, the user considers that their rights are not being respected, they may lodge a complaint with the French Data Protection Authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).

Changes to this clause

The seller reserves the right to amend this personal data protection clause to take account of legal, regulatory, technical or organisational changes.

The applicable version is the one in force on the day the website is consulted or the order is placed.